The Rules of Email — Starting With “Be Human”

Despite what many people might think – and have demonstrated – email is still sacred. And spammers who masquerade as real, honest-to-god people, are annoying. Very annoying.
Josh Bernoff on Groundswell picks out three examples of email marketing/PR that fit into this category. All three treated him like a target, not a human. "Influencers and journalists are human, too," he writes. "We get mad at this stuff.
You want us to like your products, so why do you behave like this?"
(See one he likes – for its ingenuity and personal nature.)
Probably the best advice on how to write an email are the tips from Seth Godin. (They're not designed for email marketers and do in fact include never sending mass emails.)
Some of my faves:
- Don't lie in your subject line, and don't be cute. You're not clever enough to be cute. Just be honest.
- Be short. The purpose of an email is not to sell the person on anything
other than writing back. If you don't have a personal, interesting way
to start a conversation, don't write. - Don't mark your email urgent. Urgent to you is not urgent to me.
- Just because you have someone's email address doesn't mean you have the right to email them.





